ServiceOps Trouble Ticket

The plugin creates a ticket in Motadata ServiceOps

  • version: 1.5

  • Compatibility: Motadata v7.7.4

  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)

  • Operation: Creates and manages ticket in Motadata ServiceOps.

  • Change from Last version: Improvement: Subject line not to be changed with change in status

  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.4

  • Compatibility: Motadata v7.7.1

  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)

  • Operation: Creates and manages ticket in Motadata ServiceOps.

  • Change from Last version: Bulk Alerts and Queue mechanism added for multiple tickets resolution.

  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.3

  • Compatibility: Motadata v7.6.6

  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)

  • Operation: Creates and manages ticket in Motadata ServiceOps.

  • Change from Last version: Auto ticket feature for Log and Trap

  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.2

  • Compatibility: Motadata v7.6.2

  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)

  • Operation: Creates and manages ticket in Motadata ServiceOps.

  • Change from Last version: Source Field added in Action

  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.1

  • Compatibility: Motadata v7.6.1

  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)

  • Operation: Creates and manages ticket in Motadata ServiceOps.

  • Change from Last version: New Feature: Asset Support available

  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action

  • version: 1.0

  • Compatibility: Motadata v7.6.0

  • Requires: Username (Mandatory), Password (Mandatory), Client ID (Mandatory), Client Secret (Mandatory), Server URL (Mandatory), Fail over Email (Mandatory)

  • Operation: Creates and manages ticket in Motadata ServiceOps.

  • Plugin Metrics:

Trouble Ticket Action

ServiceOps Trouble Ticket Action